How We Collect and Use Information
We collect the following types of information about you:
Information you provide us directly:
We ask for certain information such as your name, payment method billing address, shipping address, phone number and e-mail address when you register for the purpose of making a purchase on the naturescontrol.com website. We may also retain any messages you send through the website, and may collect information you provide in User Content you post to the website such as product reviews. We use this information to operate, maintain, and provide to you the features and functionality of the website for the purpose of facilitating sales of our products and shipping them to you.
Information we may receive from third parties:
We may receive information about you from third party payment services or payment fulfillment apps such as PayPal, Google Pay, Venmo, etc. for the purposes of facilitating payment and shipment of products that you purchase from Nature's Control, Inc. in accordance with your preferences and permissions and the terms and conditions set forth in your and our agreements with third party payment processors, card issuers. services, and apps.
We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends of the website. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the website. If you are a registered customer, we can identify you and your activity on our website by your unique IP number.
Log file information:
Log file information is automatically reported by your browser or mobile device each time you access our website. When you use our website, our server automatically records certain log file information. These server logs may include anonymous information such as your Internet Protocol (“IP”) address, browser type, referring/exit pages and URLs, number of clicks, and how you interact with links, domain names, landing pages, pages viewed, search query, and other such information.
We may access, collect, monitor and/or remotely store one or more device identifiers such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by naturescontrol.com or third party payment processors such as Braintree, PayPal, Venmo, Google Pay, etc. for the purpose of fraud prevention. A device identifier may convey information to us about how you browse and use the website. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the website. Some features of the website and services provided through payment processors may not function properly if use or availability of device identifiers is impaired or disabled.
For the purpose of fraud detection, when you access our website by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the website. Some features of the website, particularly location-based anti-fraud services, may not function properly if use or availability of location data is impaired or disabled.
Commercial and marketing communications:
We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, let us know by emailing us at firstname.lastname@example.org. We also use your information to send you order related emails (e.g., account verification, purchase, payment, and shipping confirmations and reminders, changes/updates to features of the website, technical and security notices).
Use of certain service types of information we collect about you:
Sharing of Your Information:
We will not rent, sell, or disclose your information to third parties outside Nature's Control, Inc. and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:
What happens in the event of a change of control:
We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other user information related to the website may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.
Instances where we are required to share your information:
Nature's Control, Inc. will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to third party payment processors as may be required by our agreements with them to process payments related to your purchases or to investigate fraud; (c) to obtain shipping quotes and prepare shipping labels.
Sharing certain technical and browsing information we collect about you:
We may share certain technical and browsing information, including information obtained through tools such as cookies, log files, device identifiers, and location data (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with our third-party business partners for the purposes described in the section above. We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
To enhance your user experience or help us improve and measure our effectiveness, Nature's Control may embed code from third parties on the website. Examples of such parties may include Facebook, Twitter, Pinterest, Google, YouTube, and others. These third parties may collect information about you including IP address, cookies in ways we do not control.
How We Store and Protect Your Information
Storage and Processing:
We do not store your payment information on our server. When you make a purchase, depending upon your payment method, an authorization is obtained in the amount of your cart balance. Your payment information is stored by Braintree, our third party payment processing partner, within their secure Vault. Once your shipment is ready, the charge for your purchase is submitted by Braintree to your bank for processing. Your payment information is stored by Braintree and your shipping information, order history, Wish List, in house rewards (if any), autoship orders/recurring transactions, returns, and downloads are securely stored by Nature's Control, Inc. and our third party shipping partners to fullfill your current and future orders and provide you with the best customer experience through our website.
Keeping your information safe:
We care about the security of your information, and use commercially reasonable safeguards to preserve the integrity and security of all information collected through our website. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from us. However, we cannot ensure or warrant the security of any information you transmit to us or guarantee that information on the website may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add for payments. We are not responsible for the functionality or security measures of any third party.
Compromise of information:
In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Your Choices about Your Information
You control your account information and settings:
You may update your account information and newsletter preferences at any time by logging in to your account and changing your profile settings.
You may not opt out of transaction related communications (for example, account verification, purchase and billing confirmations and reminders). If you have any questions about reviewing or modifying your account information, you can contact us directly at email@example.com.
Opting out of collection of your information for Tracking / Advertising:
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents us and our business partners from tracking your browser’s activities in relation to our website, and possibly for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through our website. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at firstname.lastname@example.org.
How long we keep your private profile information:
Following termination of your User account, we may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes.
We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. Our website and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at email@example.com.
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